Stay549 Policies & Guest Rules
A restful adults-only stay in Charleswood, Winnipeg.
Welcome to Stay549
These policies help keep our home comfortable, welcoming and safe for registered guests. Please review them before booking and follow staff instructions and posted amenity rules during your stay.
Looking for our Puerto Vallarta property? Read AVA19 Policies & Guest Rules.
Registration, occupancy & visitors
Airbnb hosts are not permitted onsite. Stay549 is adults-only. All guests must be 18 or older; infants and children are not permitted onsite. All staying guests must be included in the reservation. Every guest must provide valid government-issued photo ID and a valid credit card through the secure registration process before access is provided.
City of Winnipeg rules do not permit Stay549 to accommodate more than two people per room. Room occupancy must also not exceed the limit shown for the room booked. Comfort Single accommodates one guest; other listed guest rooms accommodate up to two. Book additional rooms for larger parties.
Only registered guests may visit or use the property. Approved summer day-pass visitors must have a valid pass and follow its access hours and conditions. Day passes do not include overnight accommodation.
Check-in & checkout
Check-in starts at 2:00 PM. Checkout is 10:00 AM. All times are local Winnipeg time.
Early check-in and late checkout require advance approval, are subject to availability and may carry an additional charge. Please arrange arrival details with us and complete the registration instructions sent for your booking.
Payments, cancellations & changes
Review the payment, deposit, cancellation and no-show conditions disclosed for your chosen rate before confirming your reservation. Keep your booking confirmation, which records the conditions accepted for your stay. Third-party bookings must also follow the terms of the booking channel.
Extensions and additional rooms are subject to availability and the current rate. Optional services and purchases may carry additional charges. Weather, including rain or snow, does not qualify for a refund under our existing policy.
Pool and Common Area Schedule
September 1–May 31: common areas close at 9:00 PM.
June 1–August 31: common areas close at 10:00 PM.
The pool is seasonal. Follow posted opening times and any temporary closures. Pool, hot tub and other amenity access ends when common areas close.
Registered guests are welcome to come and go off property at any hour. Please enter and leave quietly, keep doors secure and respect sleeping guests.
Respectful conduct
Respect staff, other guests and our neighbours. Unauthorized parties and gatherings are prohibited. Follow staff instructions and keep noise considerate throughout your stay.
See the Pool and Common Area Schedule for closing times.
Out of courtesy to our neighbours, please do not gather or linger in front of the house.
Guests who are drunk and disorderly, disruptive, or engaging in prohibited behaviour may be required to leave. Any removal, charges and refund decisions will follow the disclosed booking terms and applicable law. Responsible alcohol consumption is permitted where allowed by property rules.
Pool, hot tub & sauna rules
No lifeguard is on duty. All swimming is at your own risk. Use the pool, hot tub and sauna responsibly and follow all posted safety instructions.
- Use amenities only during their posted operating hours and seasonal availability. Shared-area closing times above apply.
- Wear appropriate swimwear. Street clothes, underwear and T-shirts are not permitted in the water.
- No glass containers are permitted in the pool or deck area.
- No hazardous behaviour is permitted. Keep the pool gate closed.
- Do not enter the water with an infectious illness or open sores.
- Do not add oils, soaps or other substances to the hot tub. Do not sit or lie on its cover. Keep your head above water and turn off high jets after use.
- Respect other guests and staff instructions. Report equipment problems or unsafe conditions promptly.
Pool and hot tub access does not permit unregistered visitors. Approved day-pass visitors must leave at the time specified on their pass.
Full pool, hot tub and sauna safety rules
General Facility Rules
19.1 No Lifeguard on Duty: Guests are advised that there is no lifeguard on duty. All swimming is undertaken at the Guest's own risk.
19.2 Non-Swimmers: Non-swimmers are required to wear lifejackets while using the pool area. The pool contains deep water and steep drop-offs, and all Guests must take appropriate precautions.
19.3 Health Code Compliance:
• Infectious Diseases: In accordance with the Manitoba Health Code, any person with an infectious disease or open sores on their body is prohibited from entering the water.
• Glass Containers: Glass containers are strictly prohibited in the pool and deck area.
• Hazardous Behavior: Engaging in behavior that may be hazardous to others in and around the pool or spa area is prohibited.
19.4 Attire Requirements:
• Bathing Suits Only: Only appropriate bathing suits are permitted in the pool and hot tub. T-shirts and shorts are not acceptable.
19.5 Safety Protocols:
• Safety must be observed at all times while in the pool or spa area.
• The pool gate must remain closed at all times to prevent unauthorized access.
19.6 Spa and Hot Tub Usage:
• Oils and Soaps: The use of oils, soaps, or any other substances in the hot tub is strictly prohibited.
• Spa Jets: Please ensure that high jets are turned off after use.
• Cover: Do not sit or lie on the cover of the spa, as this may cause damage.
• Water Safety: Guests must keep their head above water while in the spa.
19.7 Temperature Settings: Guests are not permitted to alter the temperature of the pool or spa. The temperatures are preset to ensure safety and comfort for all Guests.
19.8 Therapeutic Use Only:
• The hot tub and pool are intended for therapeutic use only.
Violation of Pool or Spa Rules
Failure to comply with these rules will result in the immediate removal of the Guest from the pool or spa area. Repeated violations may lead to further disciplinary actions, including banning from the facilities.
20. SAUNA RULES
20.1 Use of Sauna:
• The sauna is for relaxation and therapeutic use only.
• Guests must wear appropriate attire (bathing suits or sauna-specific wear) while in the sauna.
20.2 Electric Heater:
• The sauna is equipped with an electric heater. Do not pour water on the electric heater.
• Water should not be used on the heater, as it may cause damage to the equipment and create hazardous conditions.
20.3 Water on Rocks:
• Do not pour water on the sauna rocks. The sauna is designed to operate with dry heat. Adding water can interfere with the proper function of the sauna and pose safety risks.
20.4 Sauna Time Limit:
• Guests are encouraged to limit their sauna sessions to 15-20 minutes to avoid overheating.
• After each session, please allow the sauna to cool down before re-entering.
20.5 Supervision and Safety:
• No food, beverages, or glass containers are permitted inside the sauna.
• Guests should refrain from bringing electronic devices or valuables into the sauna.
• Guests must remain seated or reclined on the benches and avoid standing on the heater or rocks.
20.6 Health and Medical Conditions:
• Guests with cardiovascular conditions, skin conditions, or other medical concerns should consult a doctor before using the sauna.
• Pregnant women are advised not to use the sauna without prior consultation with their healthcare provider.
20.7 General Behavior:
• Loud conversations, disruptive behavior, and the use of strong perfumes or fragrances in the sauna are prohibited.
• Please respect the privacy and comfort of others using the sauna.
20.8 Violation of Sauna Rules:
• Any failure to adhere to these rules may result in removal from the sauna facilities.
• Repeated violations may lead to a ban from using the sauna.
Smoking, pets, security & property care
No smoking or vaping is permitted inside rooms, accommodation units or indoor shared spaces. Use only the designated outdoor smoking area at the back of the property; do not smoke in vehicles or at the front of the property.
Pets are not permitted, subject to accommodations required by applicable law. Keep doors secure, protect your access code and do not admit unregistered visitors. Keep shared spaces clean, return borrowed items and report damage promptly.
No damage deposit is collected at check-in. Guests acknowledge that policy violations may result in a charge of up to CAD $2,500, subject to the terms disclosed and accepted for their booking, applicable payment authorization and applicable law.
Movie filming and professional photography are not permitted onsite.
Guests are responsible for damage they cause and applicable charges under the disclosed booking terms. Common areas have security cameras; refer to our privacy policy and booking terms for details.
The property has stairs and no elevator. Please discuss any access needs with us before booking.
Direct-booking loyalty rewards
Qualifying nights must be booked directly with Stay549 or AVA19. Stays booked through online travel agency (OTA) partners such as Expedia, Booking.com and other third-party booking sites do not qualify.
Complete ten paid nights at one property in a calendar year. A credit equal to the lowest nightly room cost across those ten nights reduces the room cost of the eleventh night at that same property. Earn and use the reward within January 1–December 31. Each property has its own count; unused nights and credits do not carry over.
Questions before booking? contact@stay549.com · +1 431-478-0418
