AVA19 Policies & Guest Rules

Pool and Common Area Schedule

Villa common living areas: close at 10:00 PM.

Villa plunge pool: available to registered AVA19 guests 24/7.

AVA complex rooftop pool and hot tub: open 10:00 AM–11:00 PM, shared with other owners and their guests.

Complex gym: Monday–Saturday, 7:00 AM–9:00 PM, subject to posted complex rules.

Registered guests are welcome to come and go off property at any hour. Please enter and leave quietly, keep doors secure and respect sleeping guests. Temporary closures and posted complex restrictions must be respected.

No lifeguard is on duty. All swimming is at your own risk.

1. Registration, occupancy and visitors

Airbnb hosts are not permitted onsite. All staying guests must be at least 18 and included in the reservation. Every guest onsite must provide valid government-issued photo identification and a valid credit card through the secure registration process. This requirement applies to each individual guest, including approved visitors, not only the person making the booking. Complete digital check-in and the required verification before access is provided. Only registered guests may visit or use guest facilities; outside visitors require advance management approval and registration. Do not exceed the occupancy confirmed for your booking. Bed-and-breakfast stays accommodate a maximum of six guests in total. Exclusive whole-villa bookings accommodate up to eight registered guests, with additional fees for more than six disclosed and agreed before booking.

2. Respectful conduct

Guests who are drunk and disorderly, disruptive, or engaging in prohibited behaviour may be required to leave. Any removal, charges and refund decisions will follow the disclosed booking terms and applicable law. Treat staff, guests, residents and neighbours respectfully. Threats, violence, harassment, discriminatory abuse, unwanted sexual conduct, deliberate damage, theft, illegal substances and conduct that endangers others are prohibited. Sexual activity and indecent exposure are prohibited in the rooftop pool, hot tub, terrace, gym and all other shared areas. Alcohol may be consumed where permitted by AVA complex rules, but drunken, disorderly, aggressive or disruptive behaviour is prohibited. The adults-only designation is an age restriction; respectful conduct is required throughout the property. Follow reasonable safety instructions from AVA19 staff and AVA complex security. Do not enter other bedrooms, private homes, staff-only areas or restricted facilities.

3. Common areas and respectful departures

See the Pool and Common Area Schedule for operating hours and after-hours arrivals. Keep noise considerate at all times. Room music must be turned off by 10:00 PM. Loud parties and disruptive behaviour are prohibited. Private events in complex common areas require advance permission and any required reservation; an accommodation booking does not itself authorize an event.

Villa plunge pool

No lifeguard is on duty. All swimming is at your own risk. This pool is for registered AVA19 guests. See the Pool and Common Area Schedule. Follow staff instructions, use the pool responsibly and keep noise considerate.

4. Rooftop pool, hot tub and terrace

No lifeguard is on duty. All swimming is at your own risk. The rooftop pool is shared with other AVA complex owners and their guests. See the Pool and Common Area Schedule. Follow posted rules and keep noise considerate. No music is permitted in these areas. No glass, food or drinks are permitted in or around the pool area. Do not use the pool while intoxicated. Shower before entering the pool or hot tub. Follow posted safety rules and staff instructions, and leave the area clean. Temporary closures and complex access restrictions must be respected.

5. Gym

See the Pool and Common Area Schedule for gym hours. No food, alcohol, smoking or pets are permitted. Wipe down equipment and return weights and equipment to their proper places after use.

6. Pets

Pets are not permitted on the property, subject to any accommodation required by applicable law.

7. Parking

Park only in designated spaces. The maximum speed in parking areas is 25 km/h. Do not block access, sound vehicle horns or perform vehicle repairs onsite.

8. Care of the villa and common areas

Movie filming and professional photography are not permitted onsite. Keep shared spaces clean and dispose of rubbish in designated bins. Clean the kitchen after use and wash dishes or place them in the dishwasher. Return borrowed items. Report damage or safety concerns promptly. Guests are responsible for damage they cause; any charges must be documented and consistent with disclosed booking terms and applicable law. Building-rule violations may lead to applicable, properly disclosed charges or withdrawal of amenity access.

9. Digital locks and security

Security cameras are located onsite. See our privacy policy for information about personal data. Keep the front door and bedroom doors secure. Do not share access codes with unregistered people or admit strangers to the villa or complex. Do not tamper with locks or safety equipment. Report lost or compromised access credentials immediately.

10. Arrival and departure

Check-in is 2:00 PM–10:00 PM. Arrange other arrival times in advance. For arrivals after 10:00 PM, self-check-in access is provided only after the required online registration, government-issued identification and valid credit-card requirements for every guest have been completed.

Checkout is 11:00 AM.

Late checkout requires advance approval through the Guest App, is subject to availability and may incur disclosed additional charges. Before leaving, remove your belongings, place used towels in the bathroom, dispose of rubbish, leave the kitchen clean, return borrowed items, close and lock windows and doors, and turn off lights, air conditioning and ceiling fans.

11. Breach of rules and ending a stay

Violations of the prohibited shared-area conduct rules will result in immediate loss of amenity access and termination of the stay without a prior warning. Guests will be required to leave the villa and AVA complex, with no refund to the extent permitted by applicable law and booking terms. No damage deposit is collected at check-in. Guests acknowledge that policy violations may result in a charge of up to USD $2,500, subject to the terms disclosed and accepted for their booking and applicable law. Any charge must comply with the agreed payment authorization and applicable law. Other serious misconduct, conduct that creates an immediate safety risk, or repeated failure to follow the remaining rules after a warning may also result in termination of the affected guest's stay or reservation. Security or the appropriate authorities may be contacted when necessary. Any removal will be handled through lawful procedures.

Where a stay is terminated because of a guest's serious or repeated breach, no refund will be provided for unused accommodation or unused prepaid services, to the extent permitted by applicable law and the terms of the booking. This clause does not exclude any mandatory consumer rights. Refund decisions and any damage or other charges must be supported by the circumstances and the applicable terms.

Booking, payments and cancellations

Please review the payment, cancellation, deposit and no-show conditions disclosed for your selected booking before confirming your stay. Your reservation confirmation records the terms accepted. Whole-villa bookings require confirmation of the guest count and any additional charges. Optional services are subject to availability and their disclosed prices.

Direct-booking loyalty rewards

Qualifying nights must be booked directly with Stay549 or AVA19. Stays booked through online travel agency (OTA) partners such as Expedia, Booking.com and other third-party booking sites do not qualify.

Complete ten paid nights at one property within a calendar year. A credit equal to the lowest nightly room cost across those ten nights reduces the room cost of your eleventh night at that same property. Earn and use the credit within January 1–December 31. Counts are separate for each property and unused nights and credits do not carry over.

Read the full loyalty rules.

12. Acknowledgement

I have read and understand the AVA19 Guest Rules & Conditions and the AVA complex rules provided for my stay. I agree to follow them and understand that serious or repeated breaches may end my stay, with refund consequences subject to applicable law and booking terms.